Passenger Assistance

LuxairServices Passenger Assistance at Luxembourg Airport helps passengers from Luxair Luxembourg Airlines and all other companies achieve their goals fast and efficiently.

Help includes:

  • Guidance & check-in help to the appropriate company & counter
  • Guiding passengers throughout the airport terminal
  • Helping passengers with special needs: passengers with reduced mobility, wheelchair assistance, unaccompanied minors, pets,…

The Passenger Assistance office is located in the departure hall, opposite the check-in counters.


LuxairServices Baggage Assistance at Luxembourg Airport helps passengers with delayed or lost luggage.

Help includes:

  • Help with declarations in case of delayed luggage.
  • Investigations to locate delayed or missing luggage or objects lost onboard the planes.
  • Information on and delivery of retrieved luggage.

The Baggage Assistance counter is located on level -1, at the Arrivals level.

LuxairServices assist  Luxair Luxembourg Airlines, Alitalia, Austrian, Hahn Air, Lufthansa, British Airways, KLM, SAS, Swiss, TAP, Tunisair and Air France CityJet passengers.