Protection of personal data
Any personal data collected by Luxair is processed in accordance with the law of 2 August 2002 concerning the protection of natural persons in respect of the processing of personal data, as amended.
Your personal data are collected by Luxair S.A., Aéroport de Luxembourg, L-2987 Luxembourg which is committed to protect the data that you provide by using our website, mobile sites and mobile applications or by contacting our Customer Service Center.
Personal data provided by you on our website or during any other contact with Luxair, is used to provide you with the services for which you have registered with us: web booking, transportation, frequent flyer program, request for information on our services or product, assistance and claims, contractual transaction etc. Your personal data may also be used to complete formalities required for immigration and customs, combat fraud, and ensure flight safety and security. Luxair will also process your data if you provide us with it for the following purposes: survey, inquiry or statistics. In addition to this we may also process your personal data to inform you about services that may be of interest for you (e.g. promotional offers, newsletters for services or/and products of Luxair and/or its partners).
Personal data collected by Luxair may be communicated to companies, considered as data processor and acting on behalf and under the sole control of Luxair (e.g. airlines, credit card providers, hotels, etc), in order to provide all or part of the services described above. All of our employees and sub-contractors who have access to personal data shall be obliged to keep your personal data confidential and secure. As required by the laws, Luxair may be required to communicate personal data to authorized authorities.
You have the right to access and rectify inaccurate personal data. You may also object, free of charge, to the future processing of personal data relating to you for the purpose of direct marketing. To exercise those rights, please contact the legal department of Luxair at the following address:
LuxairGroup - Legal department
You can also withdraw your consent to the use of your data for advertising purposes at any time with a click in the newsletter.
Cookies are information exchange between an Internet user and a web server and are stored in a file on the user’s device (e.g. computer, phone or tablet). Cookies may allow identifying your web browser the next time you visit the same website as well as to recognize your preferences created during your previous visit to the website. Usually cookies make the interaction between the internet user and the website faster and easier, and help the user to navigate on the website. Cookies can also be used to make the content or advertisement on a website more relevant for the internet user.
Luxair uses the following types of cookies:
- Necessary cookies: these cookies are indispensable for visiting and using our websites. For instance, accessing your personal account or the flight booking is only possible through the activation of those specific cookies. These cookies are needed to identify you in a secure way when you log in before you are granted access to your personal data. By disabling cookies, you may no longer be able to use those features.
- Functional cookies: functional cookies are cookies that make it easier for our websites to work and ensure that you have a more personalized browsing experience. For example, these cookies can remember your language choice and country of residence or other user preferences.
- Performance and marketing cookies: we use performance cookies to obtain, anonymously, information about internet users of our websites, in order to improve the content of our websites and adapt them to the wishes of users. For instance, these cookies collect information regarding the time spent on a page and the number of visits. These cookies enable us to specifically target with advertising browsers which have already taken an interest in our products in the past, without the users of the website in question being identified.
Users of this website acknowledge that they have been informed of this practise and authorise Luxair to use it. Users who wish to reject cookies may do so by amending the setting of their browser. By rejecting cookies, users acknowledge that certain offering or features of this website will not work.
To assist you in this process, we have provided links to some of the most popular web browsers:
Mozilla Firefox: please visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer: please visit http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11
Google Chrome: please visit https://support.google.com/chrome/answer/95647?hl=en
Safari: please visit http://support.apple.com/kb/HT1677
To ensure security where personal data is collected, our website uses SSL encrypting technology (Secure Socket Layer) for the transmission of your data between your web browser and our web servers. The URL of a website using SSL connections to your browser always starts with https://
If your current browser should not be SSL-enabled you can download the most up-to-date versions for the most popular web browsers on the respective websites.