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ADDITIONAL SERVICES

Book your seat, extra seat, upgrade to business, lounge access, fast lane access, special meals and insurance.

 

Enhance your journey with Luxair by taking advantage of our additional services, designed to meet your needs and ensure a seamless travel experience. Whether you're looking for extra comfort, tailored meals, or added flexibility, discover all the options available to make your trip even more enjoyable

Reserve your preferred seat, access the Business Lounge, breeze through security with Fast Lane, or choose tailored travel insurance. You can also opt for an Extra Seat Blocker for added space and privacy.

Explore our services and make your journey truly unique and personalized.


ONLINE SEAT RESERVATION SERVICE

 

Do you like to sit by the window, do you love your aisle seat... and want to sit with your fellow travelers? Or would you prefer to have more legroom during the flight? Discover how to book your seat in advance with Luxair. 

Online Seat Reservation Service

How to book your seat in advance:

  • You can book the seat of your choice while booking your flight on www.luxair.lu, from desktop devices and tablets.
  • Simply follow the booking process and click on "SELECT SEAT" at the booking step "Additional Services".
  • If you have already booked a flight, you can add your seat easily via Manage my Booking. 

 

Extra peace of mind when you fly:

  • Choose your standard seat for only 14€. All standard seats are free of charge for SMART, FLEX and BUSINESS Fare Families. 
  • Choose your front seat at 19€. Seating at the front allows you to disembark first and enjoy an extra comfortable flight!
  • You prefer more freedom? Secure yourself one of our popular seats with extra legroom, and enjoy even greater comfort on your trip. Exit seats are available at 25€ (50€ for flights to Dubai, Egypt, Cape Verde, Funchal - Madeira, Dakar and Canary Islands) and it's even for free for Business Class customers.
    • You can benefit from our online seat selection service up to 2h before flight departure.
    • Please note that the seat map in the booking flow will also show seat characteristics, like seats eligible for passengers with infants, for passengers travelling with pets or persons with reduced mobility. Please ensure you select your seat accordingly.
    • Please note that your seat booking is not a registration, the check-in stays inevitable. In the event of non-presentation for your flight, your seat will not be refunded nor can it be transferred. If you cancel your booking, your seat service will also not be refunded.
    • See full Terms and Conditions here.

  • Exit seats are available on our flights operated with Boeing aircraft and for the first row of our De Havilland Q400 aircraft, they are not available in Economy class on our De Havilland Q400 aircraft. By booking an emergency exit seat, the passenger accepts the following:


    Due to safety regulations, by reserving an emergency exit seat, the passenger must speak and understand either English, French, German or Luxemburgish and be able to assist the crew and open the emergency exit door. This is why the emergency exit seats cannot be assigned to: 

     

    • passengers that are not willing or able (understanding instructions and/or orders given by the crew) to assist in the unlikely event of an evacuation of the aircraft during an emergency
    • any infant or child up to and including 11 years of age
    • passengers with reduced mobility or another physical or mental disability
    • passengers travelling with someone who needs their assistance in case of an emergency
    • pregnant passengers
    • passengers travelling with a pet in the cabin

     

    In case of non-compliance, passengers will be allocated another seat by our check-in staff or cabin crew members.

    • Our new seat selection service can also be booked via our Callcenter at +352 2456 1 and via your travel agency.

  • For LuxairTours holiday packages (flight + hotel), you can book your preferred seats directly on our LuxairTours website.

    Also you can book preferred seats for LuxairTours during the Web and Mobile check-in.

  • Yes, I can choose my seat:

    • LIGHT: reservation of my preferred seat costs 14€ for a standard seat and 25€ (50€ for flights to Dubai, Egypt, Cape Verde, Funchal - Madeira, Dakar or Canary Islands) for a seat with more space. Reservation of Front Seat costs 19€.
    • SMART: reservation of standard seat is free of charge. Reservation of Front Seat costs 19€. Reservation of a seat with more space costs 25€ (50€ for flights to Dubai, Egypt, Cape Verde, Funchal - Madeira, Dakar or Canary Islands).
    • FLEX: reservation of standard and front seats is free of charge. Reservation of a seat with more space costs 25€ (50€ for flights to Dubai, Egypt, Cape Verde, Funchal - Madeira, Dakar or Canary Islands).
    • BUSINESS: reservation of any seat is free of charge.

    If I do not wish to choose my preferred seat, a random seat will be allocated for me automatically.
     


EXTRA SEAT BLOCKER

MORE COMFORT IN ECONOMY CLASS

 

It's a product with a simple concept: we'll let you block one or two empty seats next to you in Economy Class. This means a very comfortable journey, with less stress and more freedom. Guaranteeing no other passenger will be beside you and ensuring a stress-free experience. Get the best experience you can have in Economy Class!

extra seat blocker

Why Extra Seat Blocker?

Extra Comfort, more privacy, more space 

 

How do you book an Extra Seat Blocker? 

1. If you are eligible*, you will receive an invitation

You will usually receive the Extra Seat Blocker invitation via email in about 24 hours before your check-in.

2. Reserve your preferred extra seat

Using the link provided on the email, choose the seat you want to block on our seat map.

3. Purchase your seat

Pay online and instantly update your ticket.

After that, just board and enjoy your extra space and comfort in Economy Class.

 

*Please see our Terms and Conditions and Frequently Asked Questions (FAQs) that apply to this offer.
  • You are eligible to purchase Extra Seat Blocker if:

    • You fly on a Luxair-operated flight (Luxair & Luxair Tours)
    • You have a confirmed ticket document number that starts with 149 (LG)
    • All passengers on the same reservation must sit together and the blocked seats will be shared between these travellers.
    • Passengers wishing to split their booking in order to buy a separate seat blocker should contact Luxair directly before making the purchase (Tel. +352 2456-1)

     

    You are not eligible for Extra Seat Blocker if:

    • You fly as part of a group booking
    • You are identified as a customer with a special service booking (i.e. cabin baggage, pet in the cabin or unaccompanied minor)

  • WHEN:

    You can purchase the Extra Seat Blocker 24 hours up to 2 hours before departure

     

    HOW:

    • via the invitation email sent to your email address or 
    • via the LUXAIR WEB CHECK-IN or
    • via MOBILE CHECK-IN

    • VISA
    • MASTERCARD
    • AMERICAN EXPRESS
    • Universal Air Travel Plan (UATP)

  • YES, you will receive a confirmation with the following details:

     

    • An email confirming the traveller's purchase will be sent upon successful purchase of the Extra Seat Blocker
    • The email sender name is smartupgrade@luxair.lu
    • The email will contain a confirmation message, flight information, passenger seat assignment, the extra seat number(s) and the amount paid
    • The email is considered as a valid proof of purchase

  • Due to special conditions, either operational or other constraints, which prevent passengers from getting a reserved extra seat on the flight, an email will automatically be sent to confirm the cancellation for the extra seat reservation.

     

    This email will acknowledge that the extra seat blocker cannot be offered on the flight and confirm the amount refunded to the customer's credit card.

    • Depending on the destination and flight time, the fee for Extra Seat Blocker are subject to change and vary
    • Discount fees may apply

    • If you are travelling alone you can purchase 1 seat on the Q400 aircraft or purchase up to 2 seats on the 737/738 aircraft
    • If you are traveling as 2 people on a 737/738 aircraft, you may block 1 seat next to you to secure your personal comfort

    • NO, the extra seat can only be blocked in the same row next to you

    • NO, the blocked seats are not indicated on your Boarding Pass. This seat(s) is blocked in our system and other customers cannot select the seat you have reserved.

    • YES, our cabin crew will help you to optimise the Extra Seat Blocker on-board experience.  Special headrests are dressed to the blocked seat.

    • Once you received the confirmation mail for your purchase, no further action is required.
    • But you will still have to finalize the online check-in flow on the webpage or our mobile app.


LUXAIR SMART UPGRADE

smart upgrade

 

 

1. MAKE AN UPGRADE OFFER 

Insert your booking reference and your last name in the following page. If your booking is eligible - you will be automatically re-directed to the page where you can place your bid. Name the price you think it is worth for flying Business Class.

2. SUBMIT YOUR PAYMENT DETAILS  

Your credit card will only be charged if your offer has been accepted. Your payment information is treated securely.

3. GET LUCKY & ENJOY THE BUSINESS CLASS

You'll be notified by email whether your upgrade offer has been accepted or not. Keep your fingers crossed!

Luxair SMART UPGRADE: Frequently Asked Questions

  • Luxair SMART UPGRADE is a great opportunity to enjoy our Business Class comfort and advantages. If your flight is eligible (check via the form above) you can submit an offer through our bidding system. This offer is the amount you are willing to pay in addition to your initial ticket to get an upgrade from Economy Class to Business Class. Name the price you think the Business Class is worth, get lucky and enjoy the Upgrade! 

  • When you purchase an airline ticket(s) online at www.luxair.lu, the Luxair SMART UPGRADE feature will appear on the ticket purchase confirmation page if the booked flight is eligible.

    When the airline ticket has not been purchased online on the Luxair website, you may also be contacted by Luxair via e-mail around 8 days prior to departure, to take advantage of an upgrade. In addition to these two situations, you can also check if you’re eligible for an upgrade in the form above by entering your booking reference and last name. If your flight is eligible, you will be automatically redirected you to the page where you can take part in the auction.

    The bidding system has a predefined minimum and maximum amount for the offer. The bidding amount can be changed by using a sliding scale. An intensity indicator will show the strength of your offer, but it does not guarantee success. Afterwards, the offer can still be increased, reduced or cancelled entirely up to 28 hours prior to departure (provided that Luxair has not accept the offer yet).

    In order to place your offer, you are required to enter your payment information. Please note that your credit card will only be charged if your offer has been successful.

    You will be notified by email whether your offer has been accepted or rejected usually 72 to 24 hours prior to the scheduled flight’s departure time.

  • Not all flights are automatically eligible for an upgrade. To check if your booking is eligible, enter your booking reference and last name in the form provided on top of this page.

     

    Dear Luxair CityBreak Customers, please be aware that SMART Upgrade is currently not available for you. We apologize for the inconvenience caused. Please, do not submit the bid if you have booked Luxair CityBreak Flight + Hotel. Thank you!

  • You can place a bid as soon as you have booked your ticket and up to 28 hours prior to the scheduled flight's departure. However, your flight needs to be eligible – check the eligibility in the form on top of the page.

  • If your offer is accepted, you will receive a confirmation email at the email address provided at the time of the booking or during the offer process. This may be between 72 and 24 hours prior to the scheduled flight departure time. In the event Luxair accepts your offer, Luxair will deduct the amount of the offer on your credit card at any time from the time of acceptance until the scheduled flight departure time. At the time of the Check In, you will receive a Business boarding pass. If you check-in at the airport, please proceed to the Business Check In counter.

  • • More space in Business Class with the free neighbour seat
    • Enhanced baggage allowance: you are eligible to take two pieces of baggage on hold (up to 32 kg each), golf equipment on hold & two items of hand luggage (up to 8 kg each)
    • Delicious gourmet dishes, served in porcelain, accompanied by the wide selection of soft and alcoholic drinks, including exquisite sparkling wine, digestives and liquors.
    • Business priority check-in desks
    • Access to selected Business lounges
    • Fast lane whenever possible
    • Miles & More: Earn 1250 Miles for a European flight and 1000 Miles for domestic flights in Germany with Miles & More for the flight segment
    However, the fare rules of your original purchased ticket will continue to apply for cancellation policies and changes fees.

  • Yes, you can modify or cancel your bid from the time that you submit your bid until 28 hours prior to the scheduled flight’s departure time and as long as Luxair has not already accepted your offer. Luxair may accept your offer at any time prior to the scheduled flight’s departure time.

    To modify or cancel your bid, just click the link in your bidding confirmation email or log in via the above eligibility check form by entering your booking reference and last name.

    Once Luxair has successfully accepted your upgrade offer, it cannot be changed nor cancelled. If you want to change your flight after you’ve received an upgrade, you regrettably won't be refunded or credited for your successful upgrade bid.

    Unfortunately, you are not able to transfer your bid at any time.

    If your bid was unsuccessful, you can't place another bid on the same flight anymore.

  • If you want to change or cancel your flight after you’ve received an upgrade, you regrettably won't be refunded or credited for your upgrade bid.

  • You regrettably won't be upgraded but you will be reimbursed. Please contact the Customer Service Center via https://www.luxair.lu/en/contact and ask for the Luxair SMART UPGRADE reimbursement.

  • We will inform you via email (sent to the email address you provided). The booking for the original flight will not be changed.

  • Luxair may accept your offer at any time prior to the scheduled flight’s departure time. You will be notified between usually 72 and 24 hours prior to the scheduled flight’s departure time by email whether your offer has been accepted or rejected (sent to the email address you provided). 

  • No, you cannot select your seat when you send your upgrade offer. If your offer is accepted, you can only choose your seat during check-in.

  • The system has a default minimum and maximum bid amount set. It will not accept any offer lower than the minimum amount or higher than the maximum amount.

  • Yes, you will earn 1250 Miles for a European flight and 1000 Miles for domestic flights in Germany with Miles & More for the flight segment for a successful offer.

  • Luxair SMART UPGRADE considers all passengers within a joint booking.

  • Enter your booking reference and last name in the fields provided in the form on top of this page and follow the directions to make your offer.


WELCOME TO THE BUSINESS LOUNGE

ENJOY A SPECIAL MOMENT BEFORE OUR FLIGHT

 

The Business Lounge is your ideal spot to unwind before your flight, available at Luxembourg Airport and at many other Luxair destinations. Find out more with our Business Lounge Finder further down this page.  

 

Travelling from Luxembourg, we welcome you to relax in a comfortable setting with everything at your fingertips - from tasty meals and drinks to the latest newspapers and magazines. Enjoy the best views of the tarmac, stay connected with our free WiFi, and enjoy a coffee and snack. Enjoy a peaceful and productive start to your journey in the Lounge at Luxembourg Airport operated by Luxair Services.

 

Important: For Luxair Business Class, LuxairTours Excellence, as well as Miles & More HON Circle Members and Senators, the Lounge access is always free of charge at the destinations where we offer the Business Lounge Service accordingly. Miles & More Frequent Travellers have access to the Lounge at Luxembourg Airport and to the Lufthansa Group Lounges in Vienna, Munich, Hamburg and Berlin.     

BUSINESS LOUNGE

NEW! FOR SMART & FLEX FARE - BOOK YOUR LOUNGE ACCESS NOW!

 

Passengers traveling on Flex and Smart tickets can purchase Lounge Access at Luxembourg Airport during the booking process, online check-in process and Luxair’s ticketing counter before the flight’s scheduled departure by paying the additional fee as set forth in Luxair fare structure available online. 

 

For online bookings on www.luxair.lu, Simply follow the booking process and click on "LOUNGE ACCESS" at the booking step "Additional services". If you have already booked a flight, you can add the lounge access via Manage my Booking by selecting “Additional services” and then simply select “LOUNGE ACCESS”.

Business Lounge Finder

All the Business Lounges of our partners, at your fingertips.

  • For Luxair Business Class, LuxairTours Excellence, as well as Miles & More HON Circle Members and Senators, the Lounge access is always free of charge at the destinations where we offer the Business Lounge Service accordingly. Miles & More Frequent Travellers have access to the Lounge at Luxembourg Airport and to the Lufthansa Group Lounges in Vienna, Munich, Hamburg and Berlin.   

  • Business Lounge access can be bought by passengers holding a FLEX ticket (35€) and SMART ticket (45€)
    Reduced entry fare of 20€ for children for the Lounge at Luxembourg Airport for SMART and FLEX fares.

  • Our Business Lounge access can be booked on the following destinations: Luxembourg, Bucharest, Copenhagen, Geneva, Lisbon, Ljubljana, Porto, Nice, Rome, Montpellier, Florence, Belgrade, Stockholm, Oslo.

     

    Please note that lounge access against payment for Flex and Smart fares is not available on other destinations.

  • You can decide to add your Business Lounge access until you decide to proceed with the online, kiosk or counter check-in. Once your check-in is done, you can’t book any additional services.

  • The Lounge at Luxembourg Airport is open as follow:

     

    MON: 4:00 – 21:00
    TUE: 4:00 – 21:00
    WED: 4:00 – 21:00
    THU: 4:00 – 21:00
    FRI: 4:00 – 21:00
    SAT: 4:00 – 18:00
    SUN: 4:00 – 21:00
     

    Please note that the opening hours can vary and are subject to change.


FAST LANE ACCESS

Fast Lane Access

Save valuable time!

 

Say goodbye to last-minute rush at the airport. Book a Fast Lane access to enjoy priority at security and passport controls.

 

HOW TO BOOK  YOUR FAST LANE ACCESS

  • You can book the fast lane access while booking your flight on www.luxair.lu, from desktop devices, tablets and mobiles.
  • Simply follow the booking process and click on "FAST LANE" at the booking step "Additional services".
  • If you have already booked a flight, you can add the fast lane access easily via Manage my Booking by selecting “Additional services” and then simply select “FAST LANE”.
  • Every customer who books a SMART ticket can book as an additional service a fast lane access.

  • All Business Class passengers and FLEX ticket owners can benefit of the Fast Lane access for free.

    Passengers with a LIGHT ticket are not allowed to book a Fast Lane access.

    The Fast Lane access will be mentioned on the passenger’s boarding pass.

  • You can book your Fast Lane access as from 15€ per leg.

  • The Fast Lane access service is available on the following destinations operated by Luxair Luxembourg Airlines: Barcelona, Berlin, Budapest, Bordeaux, Copenhagen, Dublin, Florence, Geneva, Hamburg, Krakow, Lisbon, Luxembourg, Madrid, Milan Malpensa, Milan Linate, Manchester, Munich, Nice, Oslo, Paris, Porto, Prague, Rome, Stockholm, Sylt, Toulon Saint-Tropez, Venice and Vienna.

     

    Access to Fast Lane against payment for Smart fares is not available on all airports.

  • Our new fast lane access can also be booked via our Customer Service Center at +352 2456 1 and via your travel agency.

  • You can decide to add your Fast Lane access until you decide to proceed with the online, kiosk or counter check-in. Once your check-in done, you can’t book any additional services.

À-la-carte Booking ? Pay for what you get!

Our new fare structure provides you different price entry points - always with valuable extra benefits when you opt for "More".

 

Please download the full PDF here.


LUXAIR MEALS & CATERING ON BOARD 

meals and catering on board

Book delicious meals specially developed for you and for your children. Make your flight even more enjoyable and treat yourself by discovering our new selection of gourmet special meals, each of which was designed for you with the utmost care by our Chefs. The special meals will replace the standard menu served on board your Luxair flight. Please note that in business class the special meal selection is offered free of charge whereas an additional fee will be charged in economy class. To delight and surprise their children, parents have a choice between the Baby meal (0-2 years old) or the Kids' meal (2-12 years old) which are both provided free of charge. As this choice is not automatic, please be sure to select the meal accordingly. Your special meal served during your flight may differ in appearance from the picture available on www.luxair.lu.

 

Ordering a special menu:

A special meal can be ordered online, by contacting our Customer Service Center or via your travel agency.

Specials menus must be ordered at least 48 hours before the flight. 

 

Find out more about our meals on board 

 


TRAVEL INSURANCE

Luxair’s insurance partners put your mind at rest

Travel insurance

In partnership with AXA Luxembourg, we offer :

  • A choice of two insurance deals valid before and during your journey.
  • An assistance package that covers you during your trip.

 

Why do you need travel insurance? Unfamiliar food, climate and activities or just being less careful all adds to the risk of illness and accident when you travel. Travel insurance covers your expenses and health assistance. Our exclusive packages are tailored to our customers’ needs.

 

How to subscribe? It couldn't be easier: you’ll be offered insurance when you book online or with our Call Centre and Ticketing.

 

Compensation claim, fill in these forms and send them to AXA Luxembourg:

  • Afraid an unforeseen event may force you to cancel or postpone your departure? With Cancellation insurance, we reimburse the cancellation fees on your ticket. We cover most events such as an illness or accident affecting you or a loved one, family or professional events (e.g. starting a new job), visa refusal, etc.

     

    Cost: €10 / person

    See the Terms and Conditions for full details (6 pages)

  • Covers cancellation as above, plus up to €1,250 for loss, damage or theft of your luggage. Includes cameras and computers.

     

    Cost: €15 / person

    See the Terms and Conditions for full details (9 pages)

  • Worldwide coverage if you are affected by illness or accident. We help you get home as soon as you need to, and take care of medical and hospital expenses, search and rescue costs and early return assistance.

    Includes legal assistance too.

     

    Cost: €20 per person  /  €25 per person for trip duration longer than 14 days

     

    See the Terms and Conditions for full details (25 pages)

  • Passengers flying to Dubai who haved booked AXA travel insurance should request an insurance certificate by email to: corporate@axa.lu
    The passenger’s e-mail must mention :
    o Name - First name
    o Date of birth
    o Duration of the trip
    o Departure and return dates
    o Mobile phone number

  • AXA Assistance in short:

     

    - Over 50 years of expertise as partner to major international companies,

    - Operating in over 30 countries on 5 continents,

    - Specialists in travel insurance and medical assistance,

    - 24h assistance in 200 countries.

    - Luxair and AXA Luxembourg put customer satisfaction first.